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Tools and tips for managers |
Keeping the Customer in View
Leading Edge AssociatesLeading Edge Associates, on behalf of the Newspaper Association of America, prepared a white paper titled, “Customer In View: How Media Managers Can Lead to Produce Results in the Marketplace,” which addresses the changing media landscape and how newspapers can shift their focus onto customers to retain and gain readers. Among the recommendations: build authentic relationships with readers and don't be afraid of change. Read more
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Deal with office bullies, foster a positive work environment
By Dinah EngWorkplace bullying is not child's play.
Experts on the issue agree that bullying saps morale, reduces productivity, and negatively affects worker concentration, and suggest that supervisors sanction bullying behavior to set the tone for more positive work environments.
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Ask The Expert
Q: What time management tips can you offer to workers and managers to help them stay productive and organized?
Mary Ann Pate, an organizing and productivity consultant based in Danville, California, and founder of A Timely Solution, provides an answer. Read more We want to hear your questions on management, finance and workplace issues! Click here to contact us.
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Top Picks: The Carrot Principle: How Great Managers Use Employee RecognitionBy Adam Gostick and Chester Elton, Free Press, 2007 Intuitively, good leaders know that recognition is a powerful motivator for many employees. Empirical studies confirm this. So why are so many managers bad at it? Gostick and Elton report on a 10-year study involving 200,000 people in more than two dozen countries. They say most executives believe they do a good job with employee recognition, yet most employees felt unrecognized. One problem is that managers use “rewards” that lack value for employees. Sometimes, a day off for an employee might carry more meaning than a gift certificate for a video rental. The authors say good recognition practices reduce turnover and save money. That might be something worth celebrating. - Larry Olmstead |
Helpful Links
- A Conflict-Resolution Tutorial –The University of Wisconsin offers a free online tutorial for managers seeking to improve their conflict-resolution skills. Harry Webne-Behrman, author of “The Practice of Facilitation: Managing Group Process and Solving Problems,” published by Quorum Books, developed the online tutorial for the university’s Office of Human Resource Development and Office of Quality Improvement. The Web site offers a primer on conflict, negotiations, and building agreements between parties, and provides exercises and definitions for terms.
- Global Neighbourhoods – Shel Israel, interviewed for the Leading Edge “Customer in View” white paper, blogs about social media and its impact on business and culture through this Web site. He is co-author of “Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers.” Click directly on topics, such as “Marketing,” “New Marketing,” and “Corporate blogging,” to wade through personal blog entries.
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Edgeline is published the second Tuesday of each month by Leading Edge Associates, a consulting firm engaged in management training, organizational change, succession planning, executive coaching, diversity and media. Analisa Nazareno, managing editor of Edgeline, can be reached at abnazareno@sbcglobal.net.
© 2008 Leading Edge Associates. All rights reserved.